Planning the non-plannable maintenance
نویسندگان
چکیده
In this paper we present a method for estimating the quantity of resources to be used for correcting software errors in a period, during the software maintenance process, in such a way that the organisation that maintains the software has no economical losses. It is well known that software maintenance is the most costly stage of the software life cycle. So, it is important to provide techniques of this type, in order to decrease its high costs. Moreover, this is specially useful nowadays, when there is in Europe an excess of demand of skilled people in Information Technologies of about one million with respect to the offer. The method is included as a technique within MANTEMA, a methodology for software maintenance.
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